Sometimes there just aren’t enough hours in the day and this is particularly true for legal professionals. Working long hours and juggling an assortment of demanding tasks can be par for the course, so spending time out of the office visiting clients can quickly slip to the bottom of the ‘to do’ list.
But there is real value in investing the time and effort to build and maintain good relationships with clients, not least because it gives them the sense that they are important to you and to your firm. Regular visits to clients can help smooth out any problems before they escalate into a source of serious dissatisfaction and this personal approach will ultimately help to retain clients.
That said, spending time in the office is an essential part of actually getting the job done and finding the balance between time at your desk and time with clients can be tricky. It all comes down to planning ahead where possible and organising your diary to make space for productive time in the office and regular client meetings out of the office.